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Compare Olo vs ChowNow: pricing, features, pros, cons, and which is right for your business.

Olo vs ChowNow

Updated October 2026 · Restaurant Online Ordering Systems software comparison

Olo

Olo

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Enterprise digital-ordering, payments, and guest-data platform that layers on your existing POS

ChowNow

ChowNow

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Commission-free online ordering and marketing for independent restaurants

★ 4.7 47 reviews from $229.00/mo

At a Glance

Criteria Olo ChowNow
Overall Rating No data ★ 4.7
47 reviews
Starting Price Contact vendor $229.00 /mo
Pricing Model Quote Only Paid
Free Trial No No
Deployment cloud, mobile cloud, mobile
Best For Mid Market, Enterprise Smb, Mid Market

Strengths & Weaknesses

Olo
ChowNow
Pros
✓POS-agnostic by design — layers on the POS you already run instead of forcing a rip-and-replace
✓Commission-free: a flat monthly fee instead of 20–30% per-order marketplace commissions
✓Rails consolidates DoorDash/Uber Eats/Grubhub tickets into one feed (15+ marketplaces, ~99% market coverage)
✓Branded ordering website and native iOS/Android app keep guests on channels you own
✓Keeps first-party guest data and loyalty with the brand instead of the delivery marketplace
✓You keep full diner contact and ordering data instead of handing it to the marketplace
✓Serve offers a no-cost, brand-owned ordering front-end to launch a direct channel fast
✓Consolidates DoorDash, Uber Eats, and Grubhub tickets into one dashboard with centralized menu management
✓Olo Pay adds fraud/chargeback protection plus Apple Pay, Google Pay, and kiosk payments
✓Software-first: runs on your existing POS and site, no proprietary hardware required
✓Proven at enterprise scale — 800+ brands, ~90,000 locations, 3.5M+ orders a day
✓24/7 phone and chat support plus a dedicated onboarding advisor
Cons
✗Cost is the top complaint — enterprise, quote-only, and not economical for small operators
✗Flat subscription plus 2.95% + $0.29 processing and a setup fee is the top complaint — pricey at low order volume
✗No public pricing; every path is "Request a Demo," which slows evaluation
✗Limited flexibility in how the branded ordering pages can be customized
✗Onboarding is a project — enterprise implementation and multi-channel integration take planning
✗Learning curve to get full value out of the email, SMS, and loyalty tools
✗Not a POS — must layer on an existing register, so it does not fit single-location independents or food trucks
✗Integration friction can surface depending on your specific POS and stack
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✗Not a POS — it layers on top of Toast/Square/Clover rather than replacing them

Who uses restaurant software — and what each person does with it

🧑‍🍳 Owner / GM

Watches sales, food cost, labor and prime cost across shifts and locations on one dashboard — sees which menu items and dayparts actually make money.

📋 Floor manager

Builds the schedule against forecasted sales, approves shift swaps, seats the floor and clears the waitlist, and pulls the daily close from the POS.

🍽️ Server / FOH

Fires orders from the POS or a handheld, splits and adjusts checks, takes payment tableside, and the kitchen sees the ticket instantly on the KDS.

👨‍🍳 Kitchen / BOH

Works tickets on the kitchen display with station routing and timers, marks items 86'd, and depletes inventory automatically as dishes sell.

The flow the software runs end to end: guest orders (dine-in, online or delivery) → ticket fires to the KDS → items depleted from inventory → payment captured at the POS → sales, food and labor cost post to reporting and accounting → schedule and purchasing adjust to the numbers. Each stage hands off to the next without re-keying.

Who Should Choose Which?

Choose Olo if…
  • Your team fits the mid market or enterprise profile
  • Your preferred deployment is cloud or mobile
  • POS-agnostic by design — layers on the POS you already run instead of forcing a rip-and-replace
Choose ChowNow if…
  • Your team fits the smb or mid market profile
  • Your preferred deployment is cloud or mobile
  • Commission-free: a flat monthly fee instead of 20–30% per-order marketplace commissions

Our Verdict

ChowNow
ChowNow edges ahead with a higher overall rating (★ 4.7 vs ★ ) .

Olo targets mid_market/enterprise businesses with quote only pricing . Its strongest selling points include pos-agnostic by design — layers on the pos you already run instead of forcing a rip-and-replace and rails consolidates doordash/uber eats/grubhub tickets into one feed (15+ marketplaces, ~99% market coverage).

ChowNow targets smb/mid_market businesses with paid pricing starting at $229.00/mo. Its key advantages include commission-free: a flat monthly fee instead of 20–30% per-order marketplace commissions and branded ordering website and native ios/android app keep guests on channels you own.

Both tools are reviewed independently — see the full reviews below to dig into integrations, implementation timelines, and user sentiment.

Free · No credit card

Book a vendor demo

Vendor-facilitated. We forward your request to their sales team within 24 hours.

  • Choose a preferred date + time slot
  • 30-minute product walkthrough
  • Custom pricing based on your seat count
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Request received. We forwarded to sales. Confirmation email en route.
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