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Compare Resy vs Tock: pricing, features, pros, cons, and which is right for your business.

Resy vs Tock

Updated October 2026 · Restaurant Reservation & Table Management Software software comparison

Resy

Resy

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Reservations, table management and guest CRM with a booking network, backed by American Express

★ 4.5 20 reviews from $289.00/mo
Tock

Tock

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Reservation, table-management and event-ticketing platform built around prepaid bookings and deposits

★ 4.2 96 reviews from $289.00/mo

At a Glance

Criteria Resy Tock
Overall Rating ★ 4.5
20 reviews
★ 4.2
96 reviews
Starting Price $289.00 /mo $289.00 /mo
Pricing Model Paid Paid
Free Trial No No
Deployment cloud, mobile cloud, mobile
Best For Smb, Mid Market, Enterprise Smb, Mid Market, Enterprise

Strengths & Weaknesses

Resy
Tock
Pros
✓Flat monthly pricing with no per-cover or per-reservation fees, stated plainly
✓Best-in-category prepaid bookings, deposits, and ticketed experiences — turns no-shows into banked revenue
✓Large consumer discovery network (60M+ diners) plus American Express backing and Resy Credit demand
✓Flat monthly pricing with no cover fees on reservations, unlike per-cover network models
✓Full-service table management: floor plan on web, dashboard booking, walk-in waitlist in one place
✓Full event-ticketing module for tasting menus, chef's counters, and one-off ticketed dinners
✓Notify turns cancellations into covers by auto-alerting waiting guests
✓Real-time two-way Micros/Oracle Simphony POS integration auto-populates deposits against the check
✓Guest CRM with tags, notes, visit history and spend data to drive repeat business
✓Pushes bookable inventory to Reserve with Google, the MICHELIN site, and Facebook/Instagram
✓No-show protection via card holds, cancellation fees, deposits and prepayment
✓Backed by American Express; mature platform with ease-of-use and support praised in reviews
Cons
✗Operator and guest apps draw friction in reviews
✗Bugs and glitches are the most common complaint theme across its reviews
✗Interface changes have disrupted workflows teams had already learned
✗Rigid workflows — operators want more flexibility to customize the booking flow
✗Occasional bugs reported by operators
✗Reporting and analytics depth called out as a weak spot
✗Learning curve for new hosts and staff on the dashboard and floor plan
✗Prepayment fee (3%/2% on the Tock-named plans) is charged on top of standard card-processing fees
✗Standard card-processing rate on prepayment flows is not published — set at onboarding
✗Integration gaps outside the featured partners cited by some operators
✗Tock-powered plans mean a separate Tock Dashboard and terms, not one unified login
✗Not a POS and no walk-in-friendly free tier; the $289/mo floor is hard to justify for a non-reservation concept

Who uses restaurant software — and what each person does with it

🧑‍🍳 Owner / GM

Watches sales, food cost, labor and prime cost across shifts and locations on one dashboard — sees which menu items and dayparts actually make money.

📋 Floor manager

Builds the schedule against forecasted sales, approves shift swaps, seats the floor and clears the waitlist, and pulls the daily close from the POS.

🍽️ Server / FOH

Fires orders from the POS or a handheld, splits and adjusts checks, takes payment tableside, and the kitchen sees the ticket instantly on the KDS.

👨‍🍳 Kitchen / BOH

Works tickets on the kitchen display with station routing and timers, marks items 86'd, and depletes inventory automatically as dishes sell.

The flow the software runs end to end: guest orders (dine-in, online or delivery) → ticket fires to the KDS → items depleted from inventory → payment captured at the POS → sales, food and labor cost post to reporting and accounting → schedule and purchasing adjust to the numbers. Each stage hands off to the next without re-keying.

Who Should Choose Which?

Choose Resy if…
  • Your team fits the smb or mid market or enterprise profile
  • You prioritise peer-verified quality — higher rating (4.5 vs 4.2)
  • Your preferred deployment is cloud or mobile
  • Flat monthly pricing with no per-cover or per-reservation fees, stated plainly
Choose Tock if…
  • Your team fits the smb or mid market or enterprise profile
  • Your preferred deployment is cloud or mobile
  • Best-in-category prepaid bookings, deposits, and ticketed experiences — turns no-shows into banked revenue

Our Verdict

Resy
Resy edges ahead with a higher overall rating (★ 4.5 vs ★ 4.2) and stronger review volume (20 vs 96 verified reviews) .

Resy targets smb/mid_market/enterprise businesses with paid pricing starting at $289.00/mo. Its strongest selling points include flat monthly pricing with no per-cover or per-reservation fees, stated plainly and large consumer discovery network (60m+ diners) plus american express backing and resy credit demand.

Tock targets smb/mid_market/enterprise businesses with paid pricing starting at $289.00/mo. Its key advantages include best-in-category prepaid bookings, deposits, and ticketed experiences — turns no-shows into banked revenue and flat monthly pricing with no cover fees on reservations, unlike per-cover network models.

Both tools are reviewed independently — see the full reviews below to dig into integrations, implementation timelines, and user sentiment.

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